Shipping Policy

Last updated: [23 Sep 2026]

Thank you for shopping with ARVNTE. This Shipping Policy explains how we process, ship, and deliver your order.

1. Pre-Order Items

Our initial launch collection is being offered on a pre-order basis. This means:

• Items are produced and fulfilled in batches after the pre-order window closes, rather than shipped from existing stock.
• Estimated delivery for pre-order items is [4–8] weeks from the date your order is placed, though this may vary by design or size. Any product-specific estimate shown on the product page or at checkout will take priority over this general estimate.
• Your payment method will be charged in full at the time you place your pre-order, not when the item ships.
• We will send a confirmation email when your pre-order is placed, and a separate shipping confirmation with tracking information once your item ships.
• We will notify you by email if a pre-order's estimated delivery window changes significantly, for example, due to production or shipping delays.
• Pre-order items may be cancelled for a full refund any time before production begins; once production has started, cancellations are handled on a case-by-case basis. Contact us at [support email].
• If an order contains both pre-order and in-stock items, we may ship them separately as each becomes available, or hold the order to ship together — this will be noted at checkout.

Once we move to regular, in-stock fulfillment, this section will be updated to reflect standard processing times.

2. Order Processing Time (In-Stock Items)

For items not marked as pre-order, orders are processed within [1–3] business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay to your order.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. The estimates below apply once an item has shipped — for pre-order items, see Section 1 for the additional production time before shipping begins.

Delivery delays can occasionally occur due to circumstances outside our control, including customs processing, courier delays, extreme weather, etc.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to [24–48] hours for tracking information to update after you receive this email.

5. International Orders and Customs

For orders shipped outside of [your primary country], your order may be subject to import duties, taxes, and customs fees, which are levied once the shipment reaches your country.

ARVNTE is not responsible for these charges — they are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

6. Incorrect Shipping Addresses

ARVNTE is not liable for orders that do not arrive if the shipping address entered at checkout was incorrect or incomplete. Please double-check your address before submitting your order.

If you notice an error, contact us immediately at [support email] — we can only amend an order before it has shipped.

7. Lost, Stolen, or Damaged Packages

ARVNTE is not liable for packages lost, stolen, or damaged in transit once marked as delivered by the carrier.

If your tracking shows delivery but you have not received your package, please:

1. Check with neighbors or your building's front desk/mailroom.
2. Contact the shipping carrier directly with your tracking number.
3. Contact us at [support email] if the issue is not resolved. We will do our best to assist, though resolution is not guaranteed once a carrier confirms delivery.

If your item arrives visibly damaged, please contact us within [7] days of delivery with photos of the damaged item and packaging so we can file a claim and arrange a replacement or refund.

8. Questions

If you have any questions about this Shipping Policy, please contact us at:

ARVNTE
Email: [support email]