Last updated: 18 Sep 2026]
We want you to love your ARVNTE gear. If something isn't right, here's how returns and exchanges work.
1. Return Window
You may request a return or exchange within [30] days of the delivery date shown on your tracking information. After this window has passed, we are unable to offer a refund or exchange.
2. Eligibility Requirements
To be eligible for a return, your item must be:
- Unworn, unwashed, and unused
- In its original condition with all original tags attached
- In the original packaging (where applicable)
Items that are damaged, altered, or show signs of wear will not be accepted for return.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked as "Final Sale" or purchased during a clearance/liquidation sale
- Gift cards
- Underwear, and any item where hygiene seals have been removed (if applicable to your catalog)
4. Color, Print, and Screen Variation
Because the exact placement, tone, and finish of a printed graphic can vary slightly between what's shown on screen and what's produced on fabric, minor variations in color or print position are normal and are not, by themselves, grounds for a return unless the item is genuinely defective or significantly different from what was ordered.
See our Terms of Service, "Product Descriptions and Images," for more detail.
5. How to Start a Return
- Email us at [support@avan] with your order number and the reason for your return.
- We will confirm your eligibility and send you return instructions, including the return address.
- Pack the item securely with proof of purchase and ship it to the address provided.
Please do not send items back without contacting us first — returns sent without prior authorization may not be processed.
6. Return Shipping Costs
Unless the item you received is defective, incorrect, or damaged in transit, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
7. Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within [5–10] business days. Please note that your bank or card provider may take additional time to process and post the refund.
Original shipping fees (if any were charged) are non-refundable, except where the return is due to our error.
8. Exchanges
If you'd like a different size or design, the fastest way to guarantee availability is to return the original item for a refund and place a new order separately.
Contact [support@avan] if you'd like help arranging a direct exchange instead.
9. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within [7] days of delivery at [support@avan] with your order number and photos of the issue.
We will arrange a replacement, exchange, or full refund at no additional cost to you.
10. Questions
If you have any questions about this Return & Exchange Policy, please contact us at:
ARVNTE
Email: [support email]